Your personal information as entered on this site to order the Trekker’s Friend or related equipment will only be used to process your order.
I am so sure that you will love the Trekker’s Friend, that, if you change your mind, please let me know via the get in contact page, explaining the situation. Then post it back to me within 30 days of delivery and I will refund the purchase price and all shipping costs.
If any component breaks within 90 days of delivery, during normal use as described on the Trekker’s Friend website (i.e. with a backpack weighing up to 25 kg on reasonably smooth surfaces, following required maintenance as described under “Maintenance” on the How to Use The Trekker’s Friend webpage), please let me know via the get in contact page, explaining the issue. I will then either send you a replacement part, at no cost to you, or reimburse you for welding if that was what was needed.
If any part is lost or damaged during shipping, or if it is not as pictured and described on this website, please let me know via the get in contact page, explaining the issue. I will then send you a replacement part, at no cost to you.